How To Pay Your Utility Bills During Coronavirus

Sydnee from Team Brigit

We are living in an uncertain time that is leaving many of us with unanswered questions. How will you pay your utility bills? What about your rent? Your credit card bill? These are all the questions that many of us are finding ourselves asking. As unemployment has risen to over 3 million in the past two weeks alone, many providers are offering temporary relief, and answers to some of these tough questions. 


Being without a job or facing reduced hours at work can make it difficult to pay your utility bills, credit card, loan, and mortgage payments. But the good news is that many banks and utility companies have announced they are willing to work with customers impacted by the coronavirus through a number of programs, including fee waivers and payment deferrals. 


Energy Companies Offering Relief


Energy companies such as ConEdison, PG&E, National Grid, Ambit Energy, Green Mountain Power, Georgia Power, Indiana Power, and Light, NV Energy, Domination Energy, Duke Energy, and Citizens Energy group are amongst the list of energy providers offering relief for their customers.


ConEdison will provide power despite the lack of payments. Service will not be shut off for non-payment, waiving new late-payment fees, suspending no-access fees if they can’t read your meter. They will not charge fees for making payments with credit cards or debit cards. Most customers can arrange for payment extensions and agreements online.


Below is a list of these companies and the best way to reach them.



Mobile & Internet Carriers Offering Relief


Mobile and internet carriers such as Spectrum, Comcast (Xfinity), AT&T, Verizon, T-Mobile/Sprint, and Atlantic Broadband are also offering their customers extensions and late payment plan options in order to accommodate during this time.


Companies like Spectrum won’t terminate service for 60 days for residential or small business customers who face difficult economic circumstances related to the COVID-19 pandemic. Similarly, they won’t charge late fees for those customers facing difficult economic circumstances related to the pandemic


Below is a list of these companies and the best way to contact them.



Banks Offering Relief


Even some banks are doing their part to help out. Ally, Bank of America, BBVA, Capital One, Chase, Citi, Fifth Third Bank, PNC, TD Bank, Wells Fargo, U.S. Bank, Truist, Huntington Bank, and Goldman Sachs are amongst the list of those waiving fees and offering payment deferrals at least through the next 30 days. Most of these companies are offering these services “upon request”, so if you are a customer to any of the above and want to take advantage of these offers, please contact your local branches for more information. Below is a list of these banks and the best phone numbers to reach them.


  • Ally 
    • Auto: (888-925-2559)
    • Home Loans: (866-401-4742)
    • Bank: (877-247-2559)
  • Bank of America 
    • Auto: (844-892-6002)
    • Checking/Savings: (800-432-1000)
    • Credit card: (800-732-9194)
    • Mortgage: (800-669-6607)
  • Capital One 
    • Credit Cards: (800-227-4825)
    • Bank: (800-655-2265)
    • Personal Loans: (800-926-1000)
    • Auto: (800-946-0332)
  • Chase
    • Credit Cards: (800-432-3117)
    • Bank: (800-935-9935)
    • Auto: (800-336-6675)
    • Mortgage: (800-848-9380)
  • Citi 
    • Banking: (800-374-9700)
    • Personal Loans: (800-685-0935)
    • Credit Card: (800-950-5114)
    • FSB Mortgage: (800-223-6572)
  • Huntington Bank 
    • Homeowner: (800-323-9865)
    • Auto: (800-445-8460)
    • Credit Card: (800-372-7725)
  • Truist
    • BB&T Customers: (800-226-5228)
    • SunTrust Customers: (877-820-2103)
  • Goldman Sachs 
    • Savings: (855-730-7283)
    • Lending: (844-627-2871)
  • Fifth Third Bank (866-601-6391)
  • BBVA (844-222-3862)
  • PNC (888-762-2265)
  • TD Bank (888-751-9000)
  • Wells Fargo (800-219-9739)
  • U.S. Bank (888-287-7817)

The Federal Communications Commission website is constantly updating list of companies that are striving to provide relief to affected Americans.

Please bookmark this article to keep yourself up to date, as we will add more companies to these lists.

See more posts from Money Hacks

CJ Douglass
We’ve all been there. We’re at a restaurant or out shopping and we realize it’s cash only! We ...
Shruti from Team Brigit
There’s a big demand on the dark web for personal information that can be used to commit identity ...
Shruti from Team Brigit
Last month we helped Brigit members check up their financial health with the Brigit FinPulse Survey. We at ...