Verizon is offering some very helpful options during the Coronavirus era. Individual customers, as well as small businesses experiencing difficulty paying their Verizon bill, can now extend their payment date to 6/30/2020. This can be easily done by logging into your Verizon account and confirming that you would like to have your payment extended. During this time, they will not charge any late fees or terminate service. In addition to extending your due date, you can also save $10 dollars on your monthly bill by enrolling in autopay.
During the COVID-19 pandemic, Verizon has adjusted its customer service hours. Live chat support agents and customer service call center representatives are available Monday through Saturday from 8 am to 7 pm local time, and Sunday from 8 am to 5 pm local time.
Though Verizon’s live chat, you can easily have your payments automatically extended through 6/30/2020. In order to reach out via live chat, you will need to first login to your account. Once logged in, there should be a button on the bottom right of the page that says “chat with us”. Please see below for a step-by-step guide.
- Type “covid”
- Select “payment concerns”
Response: “Ok, got it. If you are experiencing hardships because of COVID-19, Verizon will waive late fees for 60 days from March 16, 2020 to May 13, 2020, and will not terminate service if you’ve been impacted by the events involving the Coronavirus. To qualify, you must opt-in by going here.”
- Click “going here”
Response: “If you are a customer who is experiencing hardship because of COVID-19 and cannot pay your bill in full, we will not charge you a late fee or terminate your service until after 06/30/2020.”
- Click “confirm”
Response: “Success – you will not be charged a late fee or have your service terminated until after 06/30/2020.”
If you are looking for more than just an extension on your payments and want to see if you can lower your monthly bill, you will need to call Verizon’s Financial Services department at 866-266-1445.
- If account is associated with the number you are calling from, say “yes” or press “1”, If no, say “no” or press “2”
- If no, enter the number associated with the account you are calling about
- When prompted for your reason for calling, say ”questions about my bill”
- When prompted, enter your account pin (if you have one) followed by # sign
- When prompted, enter account number followed by # sign
- Once you get agent on the line, ask about discounts during COVID if lost job
- Provide your account pin again
Once you provide the necessary details needed to access your information, the representative will look at your account and see if they will be able to make changes. It is important to note that these changes will only apply to future bill cycles, not for anything that has already been processed. In certain cases, they can modify your current plan in order to get a better monthly rate. Discounts are given based on plans, for example, if you are on the unlimited plan and over 55 years old, you may be eligible for up to $60 off of your bill depending on the state in which you reside.
Please note that if for some reason you are charged a late fee it is 1.5% of the unpaid balance or $5, whichever is greater.
In addition to these helpful bill options, Verizon is also offering extra mobile hotspot data for customers to use during this time. They will automatically add 15 GB of data across almost all of their plans. It will not show up on your bill or online account, but be added nonetheless. It must be used by 05/31/2020. You must also be on a qualifying plan to be eligible for this limited time offer. Please note all lines on the account will share this data boost. Please check out their FAQ to see if you will be able to utilize this!
Links to Verizon’s FAQ for more information:
- Coronavirus Specifics
https://www.verizonwireless.com/support/covid-19-faqs/ (more information on the data boost here, #3 on important policy information and special offers)
- Payment plans